Shipping Policy

Production & Dispatch (Handcrafted to Order)

Each piece of Taormina Jewelry is handcrafted to order in our workshop. Please allow up to two (2) weeks (14 business days) from the date of purchase for our artisans to create and prepare your jewelry for shipment.

  • This timeframe represents our mandatory production and processing period.
  • The estimated carrier delivery window begins only after your order has officially shipped and a tracking number has been generated.
  • All jewelry is delivered inside a soft velvet pouch or a jewelry box, depending on the item.

Carrier, Shipping Methods & Security

Standard shipping within the United States is complimentary. To guarantee the security of your purchase, domestic orders are dispatched via secure commercial carriers (including USPS Ground Advantage or Priority Mail) with official end-to-end tracking provided immediately upon shipment.

  • Signature Requirement for Security ($200.00+ Orders): To protect your investment, all orders valued at $200.00 USD and above automatically include a mandatory Signature Requirement upon delivery. The package cannot be left unattended on a porch or doorstep and must be signed for at the designated delivery address.
  • Orders Under $200.00 USD: Orders under $200.00 USD are shipped with standard carrier tracking and do not require a physical signature upon delivery.

Delivery Responsibility & "Delivered" Status

  • Accurate Address Requirement: Customers are solely and exclusively responsible for providing a secure, accurate, and complete shipping address at checkout. Taormina Jewelry cannot alter shipping addresses post-purchase and is not liable for packages misdelivered, returned to sender, or lost due to incorrect, incomplete, or outdated address information provided by the buyer.
  • Conclusive Proof of Delivery: In strict compliance with US Merchant Protection Guidelines, Visa Compelling Evidence rules, and Mastercard Dispute Frameworks, official tracking logs and delivery scans provided by the carrier (showing the status as "Delivered" or signed for at the shipping address provided at checkout) serve as conclusive and legally binding proof of successful fulfillment.
  • Risk of Loss Transfer: Once the carrier verifies delivery to the designated address (via verified scan or signature confirmation), the risk of loss, damage, or theft completely transfers to the recipient. Taormina Jewelry is not liable for "porch piracy" or packages claimed as missing or stolen after a verified carrier delivery scan.

In-Transit Loss & Claims Process

If your tracking information does not show a “Delivered” status and your package has exceeded the carrier’s maximum delivery window, please contact us through our Contact Us page. We will file an insurance claim with the carrier. Once the carrier officially confirms that the package is lost, we will issue your refund without waiting for the insurance claim to be processed.