Frequently Asked Questions
What is your return, exchange, and cancellation policy?
Cancellations: To request a cancellation, contact us within 24 hours of placing your order and include your order number.
Returns and exchanges: Contact us before returning an item and request an exchange within 14 days of official carrier delivery. Eligible items must be unused, unworn, free of surface scratches or alterations, and returned in their original packaging and jewelry box. An eligible item may be exchanged once for another item of equal or greater value. Any price difference must be paid in full before the replacement enters production. Customers are responsible for return shipping and insurance. Taormina Jewelry covers standard shipping for the replacement. Monetary refunds for eligible returns are not offered, except where required by applicable law.
Made-to-specification items: Items made in a size or with specifications not offered in the product listing are Final Sale. They are not eligible for returns, exchanges, customer-requested modifications, or monetary refunds, except where required by applicable law. Packages officially confirmed lost in transit are handled under our shipping policy.
Resizing: A Service & Craftsmanship Fee may apply depending on the work involved. Before beginning, we’ll confirm whether a fee applies and the amount. We waive the fee if the sizing issue is due to an error on our part. Customers are responsible for shipping the piece to our workshop. We recommend having your size professionally measured before placing your order.
Packages returned or lost in transit: If USPS returns an order because the address is incorrect or incomplete, the package is not collected, or delivery is refused, no monetary refund will be issued. After it is returned to our workshop, we offer store credit equal to the item price minus a $15.00 USD restocking and handling fee, or the customer may pay a reshipping fee to have it sent to a corrected address. The original complimentary shipping is not redeemable. If the carrier officially confirms that a package is lost in transit, we will issue a refund after confirmation, without waiting for the insurance claim to be processed.
Does your jewelry ever tarnish?
Our stainless steel components are made from 316L stainless steel, an alloy chosen for its resistance to tarnishing, corrosion, and oxidation. With proper care, these components are designed to maintain their finish over time.
Jewelry designs may include other materials or finishes, so care needs can vary by piece.
Care Tip: After contact with saltwater or chlorinated water, rinse stainless steel components with fresh water and gently dry them with a soft cloth.
Where are your products manufactured?
Every Taormina piece is handcrafted to order in our Studio-Lab in Philadelphia, Pennsylvania.
How much does shipping cost?
Standard shipping within the United States is complimentary. Orders ship with tracking via secure commercial carriers, including USPS Ground Advantage.
Does your jewelry cause allergic reactions?
Our jewelry features 316L stainless steel components, described in our product listings as hypoallergenic and tarnish-free. In over 20 years of business experience, we have not received a report of an allergic reaction to our jewelry.
Skin sensitivities vary from person to person. If you have sensitive skin, we recommend wearing the piece for a short period first to test your sensitivity. Discontinue use if irritation develops. If you have a known metal allergy or have reacted to stainless steel before, consult a healthcare professional before wearing it.
I received my jewelry, but the size isn't quite right. Can it be adjusted?
Yes. We can resize any of our jewelry. Each piece is made to order in the size or length you select. Depending on the design and adjustment needed, some components may need to be remade, so we assess each request individually.
A Service & Craftsmanship Fee may apply, depending on the work involved. We’ll let you know whether a fee applies and the amount before beginning the work. If the sizing issue is due to an error on our part, we waive the fee.
Customers are responsible for shipping the piece back to us. To help ensure the best fit from the start, we recommend having your size professionally measured before placing your order.
Is your jewelry handmade?
Yes. Each piece is made to order in our Studio Lab in Philadelphia USA, then carefully shaped and assembled by hand. We take time with every detail, creating each piece individually rather than mass-producing it.
Can I order custom sizes for rings, necklaces, and bracelets?
Yes. Each piece is made to order in the size or length selected. If the size or length you need isn’t listed on the product page, click Contact Us before placing your order. We’ll discuss your requested modification and confirm the details before you purchase.
Please Note: items made in sizes or with specifications not offered in the product listing are Final Sale. They are not eligible for returns, exchanges, or monetary refunds, except where required by applicable law. Custom-size items can still be resized after delivery under our Sizing Adjustments Policy. Any applicable Service & Craftsmanship Fee will be confirmed before work begins and waived if the sizing issue is due to an error on our part. Packages officially confirmed lost in transit are handled under our Shipping Policy.
Do you offer repair services for Taormina Jewelry pieces?
Yes. If your Taormina Jewelry piece needs repair, start a request through Contact Us. To send images, email clear photos of the damaged piece directly to taorminajewelry@gmail.com. After reviewing your request and photos, we’ll provide the repair price and instructions for sending your piece to our studio. Please wait for our instructions before shipping it.
Can I provide my own components for a custom order?
No. For quality assurance and to preserve the integrity of our designs, we can’t use customer-supplied components, including gemstones, metal components, or other jewelry parts. All components used in our jewelry must be provided by Taormina Jewelry.
Do you accept custom special orders?
Yes. As artisans, we create our jewelry from scratch and are proud to welcome special-order requests. You can request a custom variation of one of our original designs or discuss a unique piece with us. Contact Us with your ideas and specifications, and we’ll review your request and confirm the details before you place an order.
Special orders made to specifications not offered in the product listing are Final Sale and aren’t eligible for returns, exchanges, or monetary refunds, except where required by applicable law.