Returns, Exchanges & Cancellations Policy

Because every piece at Taormina Jewelry is handcrafted to order, our workshop operates under strict production guidelines. By completing a purchase on our store, you acknowledge and agree to the following terms regarding cancellations, returns, and exchanges.

1. Order Cancellations

Each piece of jewelry is bespoke and made to order. To request an order cancellation, you must Contact Us strictly within twenty-four (24) hours of placing your order.

  • Please include your official order number in the subject line.
  • Once an order exceeds this 24-hour window, it enters the physical production phase in our workshop and cannot be canceled, modified, or refunded.

2. Returns for Exchange Only (No Monetary Refunds)

Because each piece is meticulously handcrafted to order rather than pulled from mass-produced stock, we do not offer monetary refunds to the original payment method for eligible returns, except where required by applicable law. Instead, we offer a dedicated Exchange Program:

  • Why Exchanges Only: Every creation is custom-built from scratch to your specific requirements. When an exchange is requested, the original piece cannot simply be restocked—it means our artisans must craft an entirely new piece from the ground up.

  • Precise Sizing Recommendation: To ensure the perfect fit right from the start and avoid sizing errors, we strongly suggest taking precise measurements—preferably with the assistance of a professional local jeweler—before placing your order.

  • Timeline: You may request a return for exchange within 14 days of official carrier delivery by Contacting Us with your order number.

  • Item Condition: To be eligible for an exchange, the item must be completely unused, unworn, free of surface scratches or alterations, and returned strictly in its original packaging and jewelry box.

  • Exchange Limitations: An eligible item may be exchanged only once for another item of equal or greater value. If the replacement item is of greater value, the price difference must be paid in full before the new item enters production.

  • Shipping Responsibilities: The customer is entirely responsible for the costs and insurance of shipping the original item back to our workshop. Taormina Jewelry will cover the standard shipping cost to send the replacement item back to you.

3. Special Orders

Items made in a size or with specifications not offered in the product listing are Final Sale. They are not eligible for returns, exchanges, or monetary refunds, except where required by applicable law. Custom-size items can still be resized after delivery under our Sizing Adjustments policy. Any applicable Service & Craftsmanship Fee will be confirmed before work begins and waived if the sizing issue is due to an error on our part. Packages officially confirmed lost in transit are handled under our Shipping Policy.

Customer-supplied gemstones, metal components, or other jewelry parts cannot be used in custom orders.

4. Failed Delivery, Refused Packages, Incorrect Addresses & In-Transit Loss

Packages Returned Because of Address or Collection Issues

If USPS returns an order to our workshop because the customer provided an incorrect or incomplete address, did not collect the package, or refused delivery:

  • No Monetary Refund: A monetary refund will not be issued.
  • Available Resolutions: After the package is safely returned to our workshop, we will issue store credit equal to the item price minus a $15.00 USD restocking and handling fee. The value of the original complimentary shipping is not redeemable. Alternatively, the customer may pay a reshipping fee to have the package sent to a corrected address.

Packages Officially Lost in Transit

If the carrier officially confirms that a package is lost in transit, Taormina Jewelry will open an insurance claim and issue a refund to the customer once the carrier confirms the loss. The customer's refund will not be delayed while the insurance claim is being processed.

5. Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us through Contact Us as soon as possible. Include your order number and a brief description of the issue. If photos are needed, follow the photo-submission instructions on the Contact Us page. We’ll review your request and provide instructions for returning the item. The item must be returned to us before we make the correct replacement. Once we receive it, please allow up to 14 business days for production, plus shipping time.

6. Repair Services

Repair services are available only for Taormina Jewelry pieces. To request a repair, please contact us through Contact Us. If photos are needed, follow the photo-submission instructions on that page. After reviewing your request and the photos, we’ll let you know the repair price and provide instructions for sending your piece to our studio. Please wait for our instructions before shipping your jewelry.

7. Sizing Adjustments

All of our jewelry can be resized. Depending on the work required, some components may need to be remade. We will assess each request and let you know whether a Service & Craftsmanship Fee applies, and the amount, before beginning any work. No resizing fee will apply if the sizing issue is due to an error on our part. Customers are responsible for shipping the piece to our workshop. We recommend having your size professionally measured before placing your order.